GFI Makes several products that are a good fit for SMB’s (inexpensive and moderately reliable). I have had experience with their Network Server Monitor and MailArchiver products. The products work relatively well for smaller businesses. But, when you have an issue, it can be tough to figure out.
I have been working with an issue with the MailArchiver product where it will stop creating the search index on the message store when the index gets to around 1 gig. That means it only gets about 230,000 emails indexed (of the 400,000 or so so far this quarter). I have been working with tech support on this and, after about an hour of troubleshooting, I was asked to, “Download this patch, clear out the index, re-create the problem, run our special troubleshooting tool and upload those files to our ftp site.” I downloaded the patch and confirmed that the problem still occurs. Then I ran the tool and my fears were realized. I had roughly 9MB of text (that holds some sensitive information) to upload, in the clear, to an unknown server and allow someone to peruse. So, do I get the problem fixed or refuse to send the file to them. I compromised. I read/searched through the files, sanitized where necessary and uploaded. I still don’t like it…truly sanitizing the data to the point where there was nothing there that would help a nasty would have taken days, not to mention might have removed some tidbits they would need for troubleshooting (ou name longer than x characters causes problems for example). How would you have handled?