Blackberry Enterprise Server Activation hangs at “Activating [email protected]…”

When trying to activate a new Blackberry device on a BES Server, occasionally the device will hang immediately after beginning synchronization.  I have read many troubleshooting steps to this, but the one that worked for me was to obtain the PIN for the device, and try to send myself a PIN message.  Once I had done that, the enterprise activation worked correctly.

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3 Responses to Blackberry Enterprise Server Activation hangs at “Activating [email protected]…”

  1. Derek Brown says:

    A thousand thank you’s. I tried wiping the handheld, calling the service provider, standing on one foot…then I found this nifty little tip, and all is well again.

  2. Chris says:

    I’m having the same problem. So… you pick up the device having the problem and send a pin message FROM THAT device TO itself?

  3. DrLidbom says:

    Correct…from the problematic device to itself.

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